are many factors that contribute to connection problems. The
following will provide some information on the complexity
of connection problems and how different items can affect your
connection to BRMEMC.net. We will continue to update this page
with new information.
do I get disconnected? Am I being cut off?
does not frequently disconnect users. Below are several reasons
you are connecting through Outlook Express, it may be set to
disconnect your connection as soon as it finishes sending and
check this setting, open Outlook Express, click on Tools then
click Options. When the Options window is open,
click the Connection tab at the top of the screen.
Make sure there is NOT a check in the box that
up after sending and receiving". If it is checked
then UNCHECK the box. Once the check is removed,
click the Apply button
at the bottom of the screen and then click the OK button.
composing and reading email or viewing web pages that are already
stored on your system
is not considered active time and your system may be set to
disconnect during periods of inactivity. To check this setting,
got to My
Computer then double click Control
Panel then double click Internet
Options. Click the Connections tab at
the top of the screen, highlight the BRMEMC connection by clicking
once and then click the Settings button
to the right.
In the next box, go down to Dial-up settings and click the Advanced button.
When the Advanced Dial-up box opens, the third item listed
is a check box you can select to "Disconnect
if idle for xx minutes". The Windows default
is 20 minutes, but you can change or disable it if you wish. Once
you change this setting, click the Apply button
and then click OK.
Line Noise, Phone Lines
modems, line noise, and phone lines can cause many disconnect
problems. If you experience erratic connections, slow downloads,
and slow connection speeds try some of the following options
to insure a better connection.
modem can only perform to its full potential when it's connected
to a phone
line that can clearly transmit the tones
required for high-speed communications. We
realize that the phone company is not required to provide data-grade
service, but we do want to assist you
in what you need to know for inquiring about your phone service.
Most phone companies will only guarantee a standard
residential phone line to transmit data at 2,400 kbps.
Some phone companies offer special grade phone lines for
fees. These phone lines provide better signal to noise ratios
and should perform
with high-speed modems and fax machines.
extra phones and fax machines from the line the modem is
The more phones and fax machines on a line, the more likely extra noise or
interference will occur. Be careful of phones that have special "ring" effects
which can cause more interference. Also cordless phones and answering machines
can introduce interference on the phone line that will interfere modem signals.
Speed and Port Speed
56K modems can receive data at speeds of up to 56Kbps, but due to FCC (Federal
Communications Commission) restrictions on maximum permissible transmit power
levels during download transmissions, speeds of 54Kbps are the maximum allowed
by law. Actual data speeds received will vary depending on the quality of your
phone lines and how well your modem handles them, which will also affect whether
you can connect and stay connected.
for disconnects is the modem port speed on the user’s
computer is set too high (115,200 kbps). This can cause the
information sent from your modem to our system to be congested.
To lower the port speed in Windows 95, 98 and ME go to My
Computer then double click on Control Panel then
double click on Modems. Once the Modems window
is open, highlight the modem that you are using and click the Properties button.
Look at the bottom of the next box and it will show your modem
port speed. You can use the down arrow at the right side of
this box and scroll down to select a slower speed such as 57,600
or 38,400. To lower the port speed using Windows XP go to My
Computer double click on Control Panel then
double click on Phone and Modem Options. When
the Phone and Modems Options window is open, highlight the
modem you are using and click on the Properties button
below. When the next window opens click on the Modem tab
at the top. In the middle of the screen you will see the Maximum
Port Speed. Click on the down arrow at the right side of the
box and set the speed to 57,600 or 38,400.
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